Terms and Conditions
These terms and conditions relate to the retail sale of goods in line with the Distance Selling regulations. They do not apply to business-to-business trading. All prices quoted for items for sale are inclusive of VAT.
Carriage, delivery and returns
Item prices are shown inclusive of VAT; we offer FREE CARRIAGE on orders over £100.00 within the UK. Our flat rate carriage charge is £7.45 plus VAT for orders delivered to the UK. Carriage to European countries we deliver to is £15.00 plus VAT.
Orders placed before 2pm are despatched next working day. Delivery of orders should normally be within 3 working days to UK addresses (unless otherwise notified). We take no responsibility for delays caused by situations outside of our control. If you require an item urgently, please contact us to arrange; where special arrangements are made, the cost of the postage is transferred to the buyer. In any event, if you have not received your items within 7 working days and you are a UK customer, please contact us. The delivery time to fulfil international orders will depend upon country.
Statutory rules apply to returns. Items received but no longer required should be returned within 14 working days in perfect condition, unopened and unused. All items are quality checked before delivery and items returned should be received by us in the same, new and unused condition. Upon receipt, you will be fully refunded for the items. If you are unable to return the item(s) within 14 days you MUST still contact us WITHIN 14 DAYS to notify us of your intention to return the item(s); in line with Distance Selling legislation, you then have a further 14 days to return the item(s).
Items received by you damaged must be returned to us within 7 working days. Upon receipt, you will be fully refunded, including postage. If you are unable to return the item(s) within 7 days you MUST still contact us within 7 days to notify us of your intention to return the item(s).
We accommodate special orders but these items are non-returnable unless faulty.
Warranty only applies to goods used for their specific purpose. We do not make any guarantee against the consequences of misuse of an item. Liability will not exceed the cost of the original item.
Cookies and Privacy
Com-Truck Limited is committed to security. We will only use the information we collect lawfully, in accordance with the Data Protection Act and EU Privacy and Communications Directive.
We may use your details to tell you about special offers or news but we will never share your information with third parties. You may prefer that we do not use your information in this way and that is perfectly fine; simply contact us to decline your consent.
Company registration number: 02537859
Office address: 21 Lister Road, North West Industrial Estate, Peterlee, SR8 2RB
VAT number: 569-4482-91
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